We were connected to these files and the connection has since expired or been
revoked. The file is already correctly paired, so reconnecting is all that is
needed — no re-pairing afterwards.
Client
QBO file
Last working
Authorize — 0 clients
No connection has ever been approved for these clients, so no key was ever
issued. After authorizing, check the Reconciliation tab — a new file
sometimes needs pairing if its QBO name differs from the Qount name.
Client
Qount
Known QBO file
Why a client can sit here: the two lists are separate because the fix differs
— reconnect versus first-time approval. Both mean no data is flowing today. Hit Connect to open Intuit's approval screen for that client — check the company name in Intuit's dropdown before you approve, since Intuit connects whatever file is selected there, not the one you clicked.
This page rebuilds itself every 15 minutes on weekdays, so a client disappears
shortly after you connect it. Anything you have rolled up, or marked as not on QBO,
never appears here.